Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gtrsim.com. Please note that returns will need to be sent to the following address: RMA#: RMA number you receive
1004 Brooks ST
Ontario, CA 91762

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gtrsim.com.

The following procedure MUST be adhered to in its entirety in order to assure proper processing of your return. Any deviation from the below listed procedure may nulify your RMA and cause either a delay in processing or an outright refusal of your return.

A Return Merchandise Authorization (RMA) number must be requested using GTR Racing Simulator’s help desk and then received via e-mail from our Support Staff before shipping any merchandise to GTR Simulator for repair or refund. Each RMA number assigned is applicable only to the merchandise for which the request is made, and only for the specific incident for which it is intended. RMA numbers are only valid for 15 days and may not be re-used for future returns. The RMA number must appear clearly and legibly on the exterior of each and every return shipment/package addressed to:

  1. Items may not be returned without a valid, pre-assigned RMA number. Any merchandise returned to GTR Simulator without a valid RMA number may delay the return process to the customer and/or result in a refusal of package delivery to GTR Simulator.
  2. GTR Simulator requires all customers to securely pack the items being returned to prevent possible damage during shipping. If possible please package the unit with its original packing materials. Otherwise, please pack the unit as securely as possible.
  3. Customers should insure the shipment and use a carrier that can provide proof of delivery in case it is lost or stolen, as we are not liable for any damaged or lost goods.
  4. GTR Simulator cannot accept C.O.D shipments. All shipping charges for RMA requests/returns are pre-paid by the customer.
  5. GTR Simulator will pay for Ground shipping back to the customer (no P.O. Box addresses will be accepted). If you wish to have it expedited, please request and provide payment for expedited shipping.
  6. Any merchandise returned for service where no defective components are found may be charged a $75 diagnostic fee plus return shipping and handling costs. So, please be as precise as possible when detailing any problems you may be having when applying for the RMA number.
  7. A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging materials, manuals, blank warranty cards and all other accessories provided. If any component of the returned product is damaged or missing, GTR Simulator’s Return Procedure will be breached and GTR Simulator may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the damaged/missing component(s).

By following these steps, it will reduce any delays in the processing of your repair, exchange, or refund. Your cooperation is appreciated.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gtrsim.com.